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Statute

Regulations of the EnergyWay online store

§1 General provisions

  1. The EnergyWay online store, available at the Internet address [store domain], is run by a company called EnergyWay, based at ul. Kępska 8, 45-129 Opole, Poland, NIP: 991 019 73 45, Tel: +48 730 296 391, Email:info@energyway.com.pl.

  2. These regulations define the rules and conditions of using the online store available at [store domain].

  3. To use the store, the Customer should obtain access to a computer or terminal device with Internet access at his own expense.

§2 Definitions

  1. Store – website available at www.energyway.com.pl, through which the Customer can conclude a Sales Agreement with the Seller.

  2. Seller – EnergyWay company, based at ul. Kępska 8, 45-129 Opole, Poland, NIP: 991 019 73 45, e-mail address: info@energyway.com.pl, telephone number: +48 730 296 391.

  3. Client – a natural person, a legal person or an organizational unit without legal personality that uses the Store and concludes or intends to conclude a Sales Agreement with the Seller.

  4. Commodity – a product presented in the Store, the description of which is available for each product presented.

  5. Sales agreement– Goods sales contract within the meaning of the Civil Code, concluded via the Store.

  6. Statute – this document, available in the Store, defining the rules for using the Store and concluding Sales Agreements.

  7. Basket – an element of the Store's software in which the Goods selected for purchase by the Customer and information regarding the price of these Goods are visible.

  8. Order – the Customer's declaration of will, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods.

  9. Customer Account – account available after registration and login, enabling the Customer to use additional functions of the Store, such as viewing order history or editing Customer data.

  10. Registration – actual activity performed in the manner specified in the Regulations, required for the Customer to be able to use all functions of the Store.

  11. The order form– an interactive form available in the Store enabling placing an Order, in particular by adding Goods to the Cart and defining the terms of the Sales Agreement, such as the method of delivery or form of payment.

§3 Concluding a sales contract

Orders:

a. The customer can place orders 24 hours a day, 7 days a week via the Store's website.

b. To place an order, the Customer should have an active e-mail account and a user account in the Store (optional). c. The customer is obliged to provide true and current personal data necessary to complete the order.

Purchasing process:

a. The Customer selects the Goods by adding them to the shopping cart.

b. Then, the Customer goes through the purchasing process, which includes selecting the form of delivery and payment, providing data for order processing and confirming the order.

c. The customer can check and edit order data at every stage of the purchasing process.

Prices and availability of Goods:

a. The prices of the Goods include all components, such as VAT, customs duties and other fees.

b. Information about the availability of Goods is presented on the Store's website.

c. The Seller reserves the right to change the prices of Goods, introduce new Goods to the Store's offer, conduct and cancel promotional campaigns on the Store's website or make changes to them.

Offer acceptance:

a. Placing an order by the Customer constitutes an offer to conclude a sales contract with the Seller.

b. After placing the order, the Customer receives an e-mail confirming acceptance of the offer.

c. The contract is considered concluded when the Customer receives an e-mail confirming acceptance of the order for execution.

Payments:

a. The Customer may choose the following payment methods for the ordered Goods: bank transfer, electronic payment or other methods available on the Store's website.

b. If payment is not made within the specified period, the Seller has the right to withdraw from the sales contract.

Execution of the contract:

a. The execution of the order begins when the payment is credited to the Seller's bank account or payment account.

b. The goods will be sent by the Seller within the time specified on the Store's website, in the manner selected by the Customer when placing the order.

c. In the case of ordering Goods with different lead times, the order is processed on the date corresponding to the Goods with the longest lead time.

§4 Right to withdraw from the contract

  1. Right of withdrawal: The customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, has the right to withdraw from a distance contract, without giving a reason, by submitting an appropriate declaration in writing within 14 days from the date of receipt of the Goods.

  2. Exceptions to the right of withdrawal: The Customer is not entitled to withdraw from a distance contract in the following cases: a) provision of services, if the Seller has provided the full service with the express consent of the Customer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the contract; b) in which the price or remuneration depends on movements in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; c) in which the subject of the service is non-prefabricated Goods, manufactured according to the Customer's specifications or serving to meet his individual needs; d) in which the subject of the service are Goods which, after delivery, due to their nature, are inseparably connected with other items; e) in which the subject of the service are Goods that perish quickly or have a short shelf life; f) in which the subject of the service are Goods delivered in a sealed package which, after opening the package, cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery; g) in which the subject of the service are Goods which, after delivery, due to their nature, are inseparably connected with other items; h) and other cases provided for by applicable law.

  3. Withdrawal procedure: To exercise the right to withdraw from the contract, the Customer should inform the Seller about his decision in an unambiguous manner, e.g. by sending an e-mail to the following address: info@energyway.com.pl or by post to the address of the Seller's registered office. The customer may use the sample withdrawal form, but this is not obligatory. In order to meet the deadline for withdrawal from the contract, it is sufficient for the Customer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires. Effects of withdrawal from the contract In the event of withdrawal from the contract, the Seller returns to the Customer all payments received from him, including the costs of delivering the Goods (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered by the Seller), immediately, and in in each case, no later than 14 days from the date on which the Seller was informed about the Customer's decision to exercise the right to withdraw from the contract.

  4. Payment refund: The Seller will make using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution; in any case, the Customer will not incur any fees in connection with this return.

§5 Complaints

1. Basis and scope of the Seller's liability:

  • The Seller is obliged to deliver the Goods without defects.

  • The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty).

 

2. Complaint about Goods purchased by a Customer who is a Consumer:

  • The basis and scope of the Seller's liability towards the Customer who is a Consumer under the warranty for defects are determined by the provisions of generally applicable law, in particular the Civil Code.

  • Complaints resulting from violation of the Customer's rights guaranteed by law or under these Regulations should be sent to: info@energyway.com.pl. The Seller undertakes to consider each complaint within 14 days.

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3. Complaint about Goods purchased by a Customer who is an Entrepreneur:

  • For Customers who are Entrepreneurs, the provisions regarding warranty in the Civil Code are excluded.

  • The Seller is not liable to the Customer who is an Entrepreneur for defects and damage resulting from the use of the Goods.

 

4. Unjustified complaints

  • If the complaint is considered to the detriment of the Customer, the Goods will be sent back at the Customer's expense, after informing him about the decision and agreeing on the method and date of return.

 

5.Costs related to the complaint

  • If it is necessary to send the Goods to the Seller as part of the complaint process, the shipping costs are borne by the Customer. If the complaint is accepted, the shipping costs will be refunded by the Seller.

 

6. Liability towards Customers who are Entrepreneurs

  • The Seller, up to the maximum amount resulting from applicable legal provisions, is not liable to the Customer who is an Entrepreneur for lost profits, loss of data and information, interruption in business activity and any other indirect damages.

§6 Personal data

  1. The Store processes Customers' personal data in accordance with the privacy policy published on the Store's website.

  2. Detailed rules for the protection of Customers' personal data are specified in the Store's privacy policy.

§7 Final provisions

  1. The Seller reserves the right to make changes to the Regulations.

  2. In matters not regulated by these Regulations, the provisions of the Civil Code and other relevant provisions of Polish law shall apply.

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